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Privacy Policy

rj wellness privacy policy banner

At RJ Wellness, we are committed to protecting your privacy and safeguarding your Personal Data in compliance with the Personal Data Protection Act 2010 (PDPA).

This Privacy Policy explains how we collect, use, and protect your information.

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What Personal Data Do We Collect?

Depending on the service or transaction, we may collect:

  • Personal Information: Name, gender, date of birth, ID/passport numbers.

  • Contact Information: Address, phone number, email.

  • Payment Details: Cardholder name, billing address, card info.

  • Health Information: Medical records, treatment history, preferences.

  • Technical Information: IP address, online identifiers.

  • Statistical Data: Website usage and engagement insights.

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How Do We Collect Your Personal Data?

We collect data through:

  • Clinic registrations, service sign-ups.

  • Website interactions, newsletter subscriptions.

  • Roadshows, events, and promotional campaigns.

  • Communication channels (calls, emails, messages).

  • Social media interactions.

  • Publicly available sources.

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Website Data Collection

  • IP Address: For site security and administration.

  • User Feedback Forms: To respond to your queries.

  • Cookies: To personalize browsing and remember preferences (you can manage via browser settings).

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Why Do We Use Your Personal Data?

  • To deliver products, treatments, and services.

  • To process transactions and manage bookings.

  • To send promotions, loyalty updates, and offers.

  • To comply with legal and regulatory obligations.

  • To improve services through customer feedback and surveys.

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Who Do We Share Your Personal Data With?

We do not sell or trade your data. We may share it with:

  • Legal and compliance authorities when required.

  • Payment processors and verification providers.

  • Third-party service providers (IT, logistics, marketing).

  • In the event of corporate transactions (e.g., mergers).

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We ensure all parties adhere to strict data privacy principles.

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How Long Do We Retain Your Data?

We retain Personal Data only as long as necessary for:

  • Legal and regulatory requirements.

  • Pending legal matters.

  • Business or operational needs.

Once no longer needed, data is securely deleted or anonymized.

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Changes to This Policy

We may update this policy periodically. Please review the latest version on our website.

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Contact Us

For any privacy-related questions or concerns, contact us at:

📧 care@rjwellness.my

Thank you for your trust. We are committed to protecting your privacy and providing you with excellent service.

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