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✨RJ Wellness Return & Refund Policy

rj wellness return & refund policy banner

Thank you for choosing RJ Wellness for your skincare and health needs! We are committed to providing you with high-quality products and excellent customer service. Please review our return and refund policy before making a purchase.

1. Eligibility for Returns & Refunds

  • Returns/refunds are accepted within 14 days from the delivery date.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Personalized or customized products are non-refundable unless defective or damaged.

2. How to Request a Return/Refund

  • Contact our customer support at care@rjwellness.my or 018-4041353 within the return window.

  • Our team will guide you through the return steps and provide the return address.

  • Pack the item securely with all original packaging.

  • We recommend using a trackable shipping method.

3. Refund Process

  • Once we receive and inspect the item, we’ll notify you about the refund status.

  • Approved refunds will be issued to your bank account within 14 business days.

  • Please note: Processing times may vary depending on your bank or card issuer.

4. Return Shipping Costs

  • If the return is due to our error (e.g., wrong, defective, or damaged item), we cover the shipping cost.

  • If returning for personal reasons (e.g., change of mind), the customer bears the return shipping cost.

5. Non-Returnable Items

  • Opened or used products.

  • Clearance or sale items.

  • Gift cards.

6. Damaged or Defective Items

  • Notify us within 7 days of delivery if your item arrives damaged or defective.

  • We may request photos or details for assessment.

  • We will arrange a replacement or full refund, including shipping costs.

7. Exchanges

  • We do not offer direct exchanges.

  • Please complete a return and place a new order for the desired product.

8. Policy Updates

RJ Wellness reserves the right to modify this policy at any time. Updates will apply to all future purchases.

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💬 Need help?
Our customer support team is happy to assist you!
Email: care@rjwellness.my | Phone: 018-4041353

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